Why do I need to register and sign in?
You don't need to register to look around the site. If you want to shop online then we will need a few details from you. It only takes a few minutes to register and all we need is your name, e-mail address, a password, contact telephone number and the billing address for your orders.
We use this information to personalise your shopping experience and to save you time at the check out. Any information passed between your computer and our servers is strongly encrypted using the latest encryption technology. If you have any concerns about the security, please have a look at our Privacy Policy.
Once you have registered, we'll ask for your e-mail address and password every time before you shop. This is to make sure that only you have access to your account details.
How do I change my email address and/or update my details/password?
Please contact giftvouchers@hobbycraft.co.uk to change your information.
In order for your details to be updated, you will need to supply the following information:
Forgotten your password?
If you have forgotten your password simply click on the 'Forgotten Password?' link on the Sign In page. Simply enter your email address that you registered with and click on the Submit button. A new password will automatically be sent to you at that email address.
What can I buy online?
At present, you can only purchase HobbyCraft gift vouchers in £5 and £10 denominations from our web site. The minimum order value is £5 and the maximum order value is £200.
We do not have plans to offer any of our other 32,000 in store products for sale on-line at the moment. However we are planning to open a number of new stores across the UK and will continue to review our on-line selling policy.
How do I place an order?
Choose the required amount of gift vouchers you wish to purchase
from the drop down menu and then click on the 'Select A Gift Card' button.
Choose a free gift card for delivery with your gift vouchers. If you would like to, you can choose to send
your gift vouchers and card to a different delivery address other than your home address by completing
the recipient name and address details.
If you would like to, you can then add a personal message of up to 100 characters (including spaces).
This message will be added to your chosen gift card. Then click on the 'Continue' button at the
bottom of the page.
You will then view a screen which summarises the details of your order so far. If you are happy
with your order, you can add it to your shopping basket by clicking on the button at the bottom of the page.
If you decide to change your order after you have added it to your shopping basket you can do so
by clicking on the text link under the 'Name' heading on the right hand side of your screen. This
text link describes the vouchers you have ordered, for e.g. 'GBP £15 HobbyCraft Gift Vouchers',
and is underlined.
You can change the quantity of your order by increasing or decreasing the quantity shown in your
shopping basket.
To remove the order from your shopping basket click 'Remove'.
At this point you can continue shopping and choose some more gift vouchers or if you have finished shopping
you can proceed to the Checkout. To do this, click on the 'Checkout' button.
Before you can complete your purchase you will need to register your details with us if you are a new
customer, or sign in if you are an existing customer.
If you are an existing customer to sign in simply enter the email address you registered with and your password.
If you are a new customer click on the Register button, then complete the online form with the required
information and choose a password. The password should be no more than 8 characters long and can be alphanumeric.
We will send all correspondence regarding your order to the email address you enter in this form. We will only
use this email address to communicate with you regarding your order, unless you have subscribed to receive
our email newsletter.
When you have completed the form click on the Register button.
You will then view a screen which summarises the details of your order. Please verify your order,
check your delivery and billing addresses and click the secure payment button to continue. You will
then view one final screen where you will fill in your payment details.
Your order can only be completed once you have read and agreed to the web site terms and conditions
and privacy policy, by ticking the check box in the payment information section of the online form.
Once you have completed the
form and double checked all the information, click on the Place Order button to complete your order.
It is only at this point that your order is sent to us over a secure link.
Your order will be summarised on screen, we recommend you print this page for your own personal records.
Your order will be acknowledged by an email. When your order has been successfully despatched we will
acknowledge this with another email.
Please note we will only use your email address to communicate with you regarding your order,
unless you have subscribed to receive our email newsletter.
Why don't you deliver outside the UK?
The high cost of delivery beyond the UK unfortunately makes this service uneconomic at the present time. However if you do live outside the UK, you can still place an order for delivery within the UK.
Who do I contact if I have an order enquiry?
For all online gift voucher sales enquiries you can contact us in the following ways:
By email:
By telephone:
Call us on 01202 596100 (from the UK) or +44 (0) 1202 596100 (from outside the UK) between the hours of 9am - 5pm GMT (Monday to Friday) and ask for online gift voucher sales.
By post:
Write to us at:
Online Gift Voucher Sales
HobbyCraft Group Limited
7 Enterprise Way
Aviation Park
Bournemouth International Airport
Christchurch
Dorset
BH23 6HG
UK
We regret we cannot be contacted on Saturdays, Sundays, Bank Holidays or between 24 December and 2 January.
Cancellations & Returns Policy
Returns & refunds policy
Please note refunds cannot be given on gift vouchers.
Cancellation policy
Your right to cancel your order - You may cancel your order at any stage before the expiry of the period of 7 working days beginning with the day after the day on which you receive the goods or at any stage before the goods are delivered.
If you wish to cancel your order up until the point your order is despatched to you or a third party, you can either call us on 01202 596100 and ask for online gift voucher sales or email giftvouchers@hobbycraft.co.uk
Please note, if you are cancel your order and the goods have been despatched, you will be required to return the goods via Royal Mail secure delivery services as follows:
Orders up to £30 - please return via Recorded Delivery
Orders over £30 and up to £200 - please
return via Special Delivery
All information including prices are correct at the time of publishing and include VAT. We endeavour to maintain prices, although we reserve the right to adjust the price and specification of any item on the web site at our discretion.
We endeavour to make sure we only feature items on the web site if we currently have them in stock or are expecting fresh supplies shortly. If you place an order for something which isn't available we will contact you by email or telephone as soon as possible after you place your order.
We reserve the right to withdraw any items from the web site at any time.
All orders are subject to availability.
All orders made by you through our web site are subject to acceptance by HobbyCraft. We may choose not to accept your order for any reason.
The total cost of your order is the price of the goods plus card processing and delivery charges as set out in the Delivery Information section, and will be confirmed to you by email. All credit and debit card payments are processed for you by QBaroo using the Protx gateway.
Payment can be made by the following major credit or debit cards as follows: Visa; MasterCard; Maestro UK; Solo; Visa Electron. Payment will be debited from your account upon despatch of the goods to you.
You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery and we are not obliged to inform you of the refusal.
| "HobbyCraft" is a registered trademark of HobbyCraft Group Ltd |